Dear Opus 1 students and parents, during the holiday break we have migrated to a new online booking/invoicing system.
Please review the Frequently Asked Question below and let us know if you have any additional questions.
New online portal FAQ’s:
Is there any change to Opus 1 Policies, Pricing or Schedules?
We migrated to a new, better online registration / scheduling system, but that doesn’t have any impact on your scheduled lessons / classes, nor does it include any change to Opus 1 Private Lessons and Group Classes lessons schedules, policies or pricing.
How can I access my account?
Email invitations have been sent to all active students and parents. If you have’t received one, please contact us and we will be more than happy to assist.
The new portal is available here.
Were all my information, schedules, passes etc. transferred to the new system?
Yes - Your contact information, scheduled classes, make up passes, account credits which were on our previous system have been transferred.
However if you see any discrepancy on your account please let us know as soon as possible.
Are all my past visits and past bills migrated as well?
No - Past visits and invoices (before January 2019) have been backed-up but are not on the new system.
What are the main differences compared to our old system?
Your experience should be very similar to the old system. However there are a few differences:
Make Up Passes are now called Make Up Credits
Plans are now called Subscriptions
Bills are now called Invoices
Make up credits will now be issued automatically immediately when you cancel a private lesson (if canceled with enough notice -24h and if the 2 credit per subscription limit hasn’t been reached yet). Which means that you can book a make up lesson right away and no longer have to wait 24h for us to manually add a make up pass to your account!
You can now “use” your Make Up Credits directly from your account to book a Make up lesson (by clicking “Use” button - see our support video)
Only private lessons that have been paid for can be canceled. Which means that if you want to cancel a lesson in the future and get a Make up Credit, you will need to pay the invoice for the month of the future lesson before being able to cancel it and get a make up credit.
I received a dozen “Welcome to Opus1 Music Studio” email on 12/30/2018 - is there a problem with my account?
There was an unfortunate technical problem when the new notification system was turned on on 12/30/2018 causing some customers to receive about a dozen invitation email. The problem has been fixed and we apologize for the inconvenience. There should be no problem with your account.
I am receiving email notifications I didn’t receive previously, or that I wish not to receive - how can I disable them?
We do not yet support specifying which email notifications to receive or not. This will be available in the next few weeks. You may request all email notifications to be turned off on your account if you wish in the mean time.
Where can I get more details?
Our support page has a video tutorial providing an overview of the new portal, covering signing-up, adding/updating payment methods, paying invoices, cancelling lessons, scheduling make up lessons etc.